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These terms set out the rules that apply when you access 77up and use your account — covering wallet transactions, session behaviour, and your rights as an account holder. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on 77up and using any feature — whether that is placing a wager, funding your wallet via Nagad, Rocket or Upay, or browsing game content from studios including Microgaming, Joker, CQ9 and PlayStar — you confirm that you have read and accepted these terms in their current form. We update these terms from time to time; the version published on this page at the point of your session is the one that applies. We will notify you of material changes through your registered account, but it is your responsibility to review this page periodically. These terms do not override any mandatory protections available to you under the law of your own jurisdiction. Where a section of these terms conflicts with applicable local law, that section applies only to the extent permitted. Your account is personal to you; you may not transfer it, share access credentials, or allow a third party to operate it on your behalf. Any activity conducted through your account is treated as authorised by you unless you report a security concern through our published support routes promptly. We may suspend or close an account if we detect a breach of these terms, and we will communicate the reason through your registered contact details.
These terms apply specifically to your use of the 77up platform. Understanding where the policy begins and ends helps you know which questions we can answer and which fall outside our direct responsibility.
All login activity, session controls and account-level settings fall within these terms. If you notice unexpected access, report it through our support routes and we will review the account record.
Deposits and withdrawals processed through Nagad, Rocket or Upay are governed by these terms. Transaction records are visible in your account history; disputes follow the process set out in the support section.
Game content supplied by Microgaming, Joker, CQ9 and PlayStar is made available through the platform under these terms. We are responsible for lobby access; individual game mechanics and RTP data are published by the respective studio where they choose to expose it.
Payment processors, network providers and studio platforms operate under their own terms. We are not party to those agreements; where a third-party issue affects your account, contact us and we will assist you in identifying the right resolution path.
These terms are not one-directional. You have concrete actions available to you as an account holder, and we have documented the routes for each one. You can request a copy of the transaction and session records held against your account at any time by contacting support through the live chat or email route shown on the contact page. If any personal detail — your registered mobile number, preferred wallet identifier or account email — needs correcting, the update process is available inside your account settings; for changes that require verification, support will guide you through the steps shown there. If you believe a term has been applied incorrectly to your account, you can raise a formal question in writing via the email route; we will respond to the registered contact address on file. Accounts that have been closed following a terms breach can request a review by submitting a written explanation; we assess each case individually rather than applying a blanket rule.
Transaction history and session logs are accessible inside your signed-in account area. For a formal data export request, reach support through the published email route.
Update your registered mobile number, wallet ID or email through account settings. Changes that affect wallet verification require a support-assisted step shown in the account flow.
Submit a written question via the published email channel if you believe a term has been applied in a way that does not match what is written here. We respond to the registered contact address on the account.
If your account was suspended, you may request a review by writing to us. We look at each case on its own facts before communicating a decision through your registered details.
For any question that relates directly to these terms — account access, wallet transaction disputes involving Nagad, Rocket or Upay, or a request to review your records — use one of the contact routes below. We handle policy queries through the same channels as general account support; there is no separate form to fill out.
The live chat button is visible on the site when you are logged in. Use it to raise an urgent account or terms question and we will connect you with the support team.
For written policy questions, formal data requests or account review submissions, use the email address published on our contact page. We reply to your registered account email.
The help section inside your signed-in account covers common terms questions, wallet transaction steps and session control options. Check there first before raising a separate support ticket.
We apply consistent practices across account data, cookies, security and terms updates. Knowing how we operate in each of these areas is part of understanding your relationship with the platform.
We retain account records — including transaction history for Nagad, Rocket and Upay wallets — for the period required by applicable rules. You can request a summary of what we hold through the email support route at any time.
We use cookies to maintain your session state and to remember account preferences across visits. Cookie settings are adjustable through your browser; disabling certain cookies may affect how account features behave during your session.
Your login credentials are your responsibility. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account recovery option shown on the login page and then contact support immediately.
When we make material changes to these terms, we communicate through your registered account contact. Continued use of the platform after a notified update constitutes acceptance of the revised terms.
These are the questions we hear most often about how these terms apply to your account. If your question is not covered here, use the email or live chat route to ask us directly.
Yes. Any deposit or withdrawal processed through Nagad, Rocket or Upay on your 77up account is covered by these terms. Your transaction record is visible in your account history, and disputes follow the support process described on this page.
Access depends on your local law and whether your region is eligible at the time of your session. We do not make a blanket availability claim; check the eligibility conditions shown during the account registration flow and review the applicable legal position for your location.
Send a written explanation to the email address published on our contact page. We review the account record against the version of the terms that was in effect at the time of the decision and respond to your registered contact address.
Your transaction history is visible inside your signed-in account area at any time. For a formal data export, contact us through the email support route and we will process the request against the account record we hold.
We notify you of material changes through your registered account contact details. We also update the published version of this page. Reviewing this page periodically is the most direct way to stay current with the terms that apply to your sessions.
Use the account recovery option on the login page immediately, then contact our support team through live chat or email. Report it as soon as you can; activity on your account is treated as authorised until a security concern is formally reported through a published route.