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At 77up, the way we collect and use your personal information is set out clearly so you know exactly what we hold, why we hold it, and how to request changes. Access to our platform and the protections described here depend on your local law and eligible regions.
When you create an account on 77up, we collect the details you submit directly — your name, contact information, and the payment method identifiers you connect to your wallet, which may include Nagad, Rocket or Upay transaction references. We also collect technical data generated during your sessions: device type, browser, IP address and interaction logs. This data serves three purposes: verifying your identity before any transaction is processed, keeping your account secure, and meeting the record-keeping requirements that apply in the regions where 77up operates. We do not sell your personal data to third parties for their own marketing. Where we share data with payment processors — such as those handling Nagad or Rocket transfers — that sharing is limited to what is needed to complete the transaction you initiated. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. If you close your account, you can request a summary of what we hold before closure by contacting our support route. The lawful basis for processing, and the specific retention period, may vary depending on your local law and the eligible region from which you access the platform.
Nagad transaction references are stored only to match your deposit and withdrawal records to your account wallet. We do not retain full wallet credentials.
Rocket payment identifiers are held in encrypted form and accessed only by the processing team when a transaction query is raised through your account.
Upay transfer records are linked to your account history and visible in your transaction log when you are signed in.
This policy covers information processed directly by 77up across the account areas and features you interact with. It does not extend to third-party sites you may reach through links on our platform, nor does it govern how payment processors or studios manage data on their own systems. Understanding the boundary of this policy helps you know when to look elsewhere for a separate privacy notice.
Registration details, login activity and session records are all within scope. We process this data to maintain your account and confirm your identity when you sign in or raise a support request.
Deposit and withdrawal records tied to Nagad, Rocket or Upay are within scope for as long as your account is active. You can review these records in your signed-in transaction history.
Cookies and similar tools we use to remember your preferences and measure how pages perform are within scope. You can manage cookie preferences through your browser settings at any time.
Game studios, payment processors and external links operate under their own privacy notices. Once you leave our platform or interact with a third-party service, this policy no longer applies.
You have several concrete actions available to you as an account holder on 77up. Reviewing the data we hold is straightforward: sign in and open the account profile section, where your registered details, linked payment methods and transaction history are visible. If any stored detail is incorrect — a misspelled name or an outdated contact number — you can submit a correction request directly from that page or through our support channel. For questions about how a specific piece of data is used, or to request that we delete data we are no longer required to retain, contact us through the published support route. We aim to respond to data queries within the timeframe required by applicable rules in your region. Any request you make under this policy is handled by the same team that manages account support — there is no separate process to navigate. Eligibility to exercise specific rights may depend on your local law and the region from which you access the platform, so we will confirm the applicable options when we respond to your request.
Sign in and open your account profile to see the details we hold, including linked payment identifiers for Nagad, Rocket or Upay and your full transaction log.
Submit a correction through the account profile page or contact support if a field cannot be edited directly. We will update the record and confirm the change.
Send your question through our published support route. State your account email and the specific data point you are asking about so we can respond accurately and promptly.
Where no legal or regulatory obligation requires us to keep a record, you may request deletion. Contact support with your request and we will confirm whether the data qualifies for removal.
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, use one of the contact routes below. We do not publish response time commitments here; the timeframe we follow depends on the nature of your request and applicable rules in your region.
Open the chat widget from any page while signed in. Identify your query as a privacy or data matter so the right team receives it without delay.
Send your data query to the support email address published in the Help section of your account. Include your registered email and a clear description of your request.
The Help section in your signed-in account area contains published articles on data rights, cookie settings and account correction steps. Start there for straightforward queries.
Our approach to data handling is built around the account controls you can see when you are signed in, not around abstract promises. Each of the areas below reflects a published practice you can verify through your account settings or by contacting support.
Data sent between your device and our servers — including Nagad, Rocket and Upay payment references — is encrypted. Stored account records are held in protected environments with access limited to authorised personnel only.
We use cookies for session management and performance measurement. You can review and adjust your cookie preferences through your browser settings. Disabling non-essential cookies does not prevent you from accessing your account.
We keep your data for as long as your account is active and for the period required under applicable rules after closure. Once retention obligations are met, data is deleted or anonymised in line with our internal schedule.
When this policy changes in a way that affects how your data is used, we will notify you through your registered contact details before the change takes effect. You can also check the current version in the Help section at any time.
These questions reflect what account holders in Bangladesh commonly ask when they want to understand how their data is managed on 77up. If your question is not here, contact us through the support routes listed above.
We collect the name, contact details and identity information you submit at registration. We also record the payment method identifiers you connect — such as a Nagad or Rocket reference — and technical data like your device type and IP address generated during each session.
Yes. Sign in and open your account profile to view your registered details, linked payment identifiers and full transaction history. If you need a broader record of what we hold, submit a request through live chat or the support email published in your Help section.
Some details can be updated directly from the account profile page while you are signed in. For fields that cannot be self-edited — such as identity documents — contact support with the correction and we will process it and confirm the update.
We share payment identifiers only with the processors needed to complete a transaction you initiated, such as those handling Nagad, Rocket or Upay transfers. That sharing is limited to what the transaction requires. We do not sell your data to third parties for their marketing.
We retain records for the period required under the rules applicable in your region after account closure. Once that obligation is met, records are deleted or anonymised. You can request a summary of what we hold before you close your account by contacting support.
Contact us immediately through live chat or the support email in your Help section. Describe the concern clearly and include your registered email address. We will investigate and respond in line with the timeframe required under applicable rules for your region.